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SERVICE CLIENTS
📞 STRUCTURE DES ÉCHANGES✔ Structure d’un appel✔ Structure d’un entretien📲 TRAMES D’APPEL ENTRANT✔ Conseiller un client✔ Renseigner un client✔ Renseigner un usager⚖️ NORMES & CADRE LÉGAL✔ CNIL✔ RGPD➡️ Respect de la confidentialité, protection des données,…
25
COMPTABILITÉ & GESTION
35-hour comprehensive training
Simulation with 1000+ questions
Instructors with 15+ years experience
2
MARKETING DIGITAL
Hacking labs and simulations
Cybersecurity threats
Industry-standard methodologies
NETWORKING
Complete GA4 migration training
Advanced reporting and analysis
Google certified trainer instruction
WEB DESIGN
Hands-on labs with real environment
Complete preparation for AWS SAP-C02
Case studies from Fortune 500